I made a hotel reservation in the United States through Booking.com, but when I arrived at the property, the staff informed me that there was no room available. I was shocked—how can Booking.com list and sell a room that doesn’t even exist?
It was around 3 a.m., and we were left stranded with nowhere to go. Despite reaching out for help, we were constantly redirected between customer service departments, and no one has issued a refund. It’s unacceptable that they can sell non-existent accommodations and not take immediate responsibility when things go wrong.
We trusted Booking.com to manage this booking professionally, but this experience has been a complete letdown. I expect a full refund without any further delays, and I demand that this issue be addressed and resolved immediately. If necessary, I will file a complaint with consumer protection authorities and pursue legal action. No one should have to deal with this kind of treatment after paying in good faith.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
We rented a hotel room through Booking.com, but when we arrived at the hotel, they told us there were no rooms available. We called Booking.com, but they refused to give us a refund. It was 3 a.m., and we were left waiting with four children and nowhere to stay. Despite showing our confirmation and ...
I’ve been experiencing an issue with Booking.com for the past three days, and not a single representative has responded to my messages. I’ve tried reaching out multiple times through their so-called “Customer Service” section, but it feels like I’m messaging a void—there is no one on the other end. ...
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
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