I purchased and paid in advance for my accommodation through Booking.com on October 2, 2025. I was unable to check in because no one was at the meeting point. Despite all my messages and phone calls, the owner of the room, Bellavista Suite 8 Piazza del Popolo, did not contact me. They canceled my room within an hour without refunding the payment, leaving me stranded with my child, wife, and a guest. Despite all my requests to the responsible booking company, I have still not received a response. I advise everyone to be extremely careful.
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a stay at Bronte Hotel through Booking.com for October 1-3, 2024, and paid in full upfront. However, upon arrival, I was shocked to learn that my reservation had been canceled due to my "late arrival" and the room was given to someone else. I received no notification of this cancellation, a...
I booked a stay at Sunny Memories through Booking.com well in advance, trusting the company’s reliability, and paid by credit card. On the morning of August 5, 2025, an email was sent notifying me that my reservation had been canceled. However, since I was changing countries and my phone lines took ...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
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