I recently made a hotel reservation through Booking.com and was shocked by a major pricing issue. During the booking process, the accommodation cost was clearly displayed as €242. However, when I reached the payment stage, the total amount suddenly changed to €330—with no warning, no explanation, and no visible breakdown. I felt forced to confirm the payment just to secure my booking, but this price hike caught me completely off guard.
There was absolutely no clear notice or transparency about this increase, which is unacceptable. Booking.com should not allow price changes to go through without notifying the user. This kind of pricing behavior raises serious concerns about both consumer rights and platform trust.
I demand a full investigation into this matter, a clear explanation of the price difference, and a refund of the excess charge if no valid reason is found. This needs to be addressed immediately.
On March 22, I made a reservation through Booking.com, and the total cost clearly stated on my confirmation was ₺4,711.95. However, when I checked my bank statement, I was charged ₺5,335.95—a significant and unexplained difference. I immediately reached out to Booking.com via email to understand wh...
I fully paid for my Booking.com reservation in advance, yet when I arrived at the hotel, they demanded an additional €240 to allow check-in. I had no choice but to pay the extra fee to access the accommodation. Despite multiple attempts to contact Booking.com over the past four days, I have receive...
I booked a hotel through Booking.com that was clearly listed at €64, taxes included—or so I thought. When I got to the payment screen, the price suddenly jumped to €119.10. I didn’t even notice the extra charges until after the payment was processed. If this price had been visible earlier, I would h...
I booked a two-night stay through Booking.com from December 9-11, paying 1,699 Danish Kroner (around 227 Euros) as advertised. However, when my payment was processed today, I was shocked to see that 376 Euros were withdrawn from my account—nearly 60% more than the original price. I immediately reach...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
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