I booked a 2-night stay through Booking.com (confirmation number 4630087431) for March 16–18, 2025. The listing clearly stated that a €100 deposit would be refunded after the stay. But when we arrived at the hotel, they informed us that there was no such deposit policy. That was a complete shock.
Because of this misinformation, we chose not to stay at the hotel and asked to cancel the reservation immediately. We had already paid a total of €357.68, yet we were refunded only €8.48—as if that was a fair resolution. It’s insulting.
I didn’t receive any service from this property, and I refuse to pay for a stay that never happened. Booking.com misrepresented the listing, and now they’re brushing us off with a laughable refund. I demand a full refund of the amount paid and strongly advise others to be cautious. What’s written on Booking.com might not match reality when you arrive.
I booked a hotel through Booking.com that was clearly listed at €64, taxes included—or so I thought. When I got to the payment screen, the price suddenly jumped to €119.10. I didn’t even notice the extra charges until after the payment was processed. If this price had been visible earlier, I would h...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I made a reservation through Booking.com for One Bedroom near Floranca Park from January 6, 2025, to February 6, 2025. The total payment of ₺37,492.84 was charged to my credit card. However, the property canceled my reservation, and despite numerous follow-ups, neither the property nor Booking.com h...
Comments