Booking.com Customer Services And Refund Problem

Dear Sir or Madam, I'm writing to express my strong dissatisfaction with your hotel and customer service. To begin, we had initially booked and paid for two rooms for one night at Henry Apartment Nesvady. Check-in date: June 20, 2024; check-out date: June 21, 2024; confirmation number: 4392819244. PİN:3086The compound did not exist at the address provided in your website. When I contacted the apartment, they informed me that there was no room left. I immediately contacted customer service and explained the situation, but no one contacted or attempted to resolve the issue. There were no other places to stay in Nesvady. We were forced to drive to Budapest and find accommodation there. We would expect a monetary refund and a significant discount on our next trip. Unfortunately, the opposite occurred. I have another reservation at La Casa di Gioele for 7 nights from 3.07.2024 to 11.072024. Yesterday, 408,33 $ was deducted from my credit cart, but my reservation shows 380,80. Can you explain why there is a difference in the amount calculated? To summarize, two times I was extremely dissatisfied with my reservations. I respectfully request that you refund our money because we did not stay at Henry Apartment Nesvady because we were told there were no rooms available. The second complaint is related to La Casa di Gioele new confirmation number:4474385781 PİN:9500. My credit card was charged $408,33, despite the fact that my reservation stated $380,80. Customer service does not exist because I contacted them and they did not respond to any of my questions. I hope we can resolve this matter amicably and that you will uphold the standards of your reputation. Otherwise, I'll ask my lawyer to take the necessary steps to resolve this issue. Yours sincerely, Mert Batu I'm dissatisfied with Booking.com's service; no refund was issued. I reserved a room at the Cape Town Protea Hotel by Marriott Mowbray in South Africa from May 5th to May 11th under confirmation number 4618507697. When I arrived and realized the distance from the conference center, I requested a cancellation. The hotel staff informed me that they had not received payment from Booking.com yet and could cancel the reservation. They even sent out an informative email about it. However, Booking.com refuses to refund, citing an inability to contact the hotel. We are considering legal action in response to this unexpected and unpleasant stance from such a global company.