On July 20, 2024, I booked a stay at Kassandra Hotel Paliouri through Booking.com for August 13–16. The next day, July 21, I canceled my reservation under the hotel’s full no-penalty cancellation policy. Despite this, my payment of approximately ₺19,000 has still not been refunded to my bank card.
My reservation number is 5815**8805. Since the refund never arrived, I have sent multiple follow-up emails to Booking.com customer service, but I have not received any response at all. This is the first time I have encountered such a problem with Booking.com, and I find the complete lack of communication unacceptable.
I am requesting that the full amount be refunded to my bank card without any further delay. I expect Booking.com to take responsibility, resolve this issue immediately, and ensure such refund failures do not happen to other customers.
I booked a hotel through Booking.com and canceled the reservation on the same day. I was initially told that the refund process was in progress, but later received a notice that the refund was canceled. The reservation details are as follows: Reservation number: 4970101703 Pin code: 6553 Date: Octo...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On August 11, 2025, I canceled my reservation at El Verano Hotel, Kos through Booking.com. The booking clearly stated that the cancellation was fully refundable and that my payment would be returned within 7–12 days. However, it has now been 14 days, and my refund of ₺17,108.41 has still not been cr...
I made a reservation through Booking.com for One Bedroom near Floranca Park from January 6, 2025, to February 6, 2025. The total payment of ₺37,492.84 was charged to my credit card. However, the property canceled my reservation, and despite numerous follow-ups, neither the property nor Booking.com h...
On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canceled it. During this process, €421.60 was charged to my card. After canceling, I received an email confirmation from Booking.com stating that my cancellation was successful and the...
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