Reservation Number: 12749038781340856241
Dates: October 24 - October 27, 2024
Despite my reservation being confirmed by Booking.com, when I arrived at the hotel, I was informed that all rooms were fully booked, and entry was denied. Upon checking, hotel staff couldn’t find my reservation in their system. I tried contacting Booking.com’s customer service multiple times via phone without success, and despite sending several emails, my issue remains unresolved. This situation left me in a difficult position, forcing me to find another hotel at the last minute. Although I didn’t stay at the booked hotel, I am still waiting for a refund. Booking.com, I urge you to resolve this issue fairly and return my payment.
On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canceled it. During this process, €421.60 was charged to my card. After canceling, I received an email confirmation from Booking.com stating that my cancellation was successful and the...
On August 18, 2024, I canceled a reservation in Bucharest that had a refund guarantee in case of cancellation. Despite being told that the refund was processed, I haven’t received any refund. I’ve contacted Booking.com multiple times without any response, and I couldn’t reach customer service by pho...
I booked a hotel in Vienna through Booking.com but canceled the reservation on December 10, 2024, due to a change in plans. The cancellation was free, as stated in my booking terms, and Booking.com even sent me an email confirming the cancellation. Despite this, I have not received my refund as of ...
On December 25, 2024, I booked a one-night stay for two people at Ca' Fontanea Hotel in Venice for March 1-2, 2025. However, just two days before my trip, the hotel canceled my fully paid reservation, citing overbooking. My confirmation number is 4882446743. This last-minute cancellation forced me ...
On July 20, 2024, I booked a stay at Kassandra Hotel Paliouri through Booking.com for August 13–16. The next day, July 21, I canceled my reservation under the hotel’s full no-penalty cancellation policy. Despite this, my payment of approximately ₺19,000 has still not been refunded to my bank card. ...
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