I booked a 2-night stay in Zurich, Switzerland through Booking.com. Unfortunately, due to a visa issue, I couldn’t travel and had to cancel the reservation. I reached out immediately, expecting at least a partial refund given the circumstances—but instead, both the hotel (Visionapartments) and Booking.com refused to take responsibility.
Booking says the property won't issue a refund, while the property claims it’s up to Booking.com. I’m caught in the middle, with no accountability from either side. I didn’t use the room, didn’t check in, and still lost the full amount I paid.
I booked a hotel in Zurich, Switzerland, through Booking.com, trusting them as a reputable platform. However, they canceled my reservation without any explanation and did not refund my money. I have sent multiple emails and even made calls internationally, but they have yet to resolve the issue. I f...
I booked a stay at Hotel National Bern in Switzerland through Booking.com for the dates May 27–28, with a total payment of 266 CHF. However, I later canceled the reservation—and despite doing so, my money was never refunded. When I contacted the hotel, they told me that cancellations are non-refund...
I made two hotel reservations through Booking.com for my trip to Austria, and without my knowledge or consent, both reservations were canceled by Booking.com. I was never notified about these cancellations in advance. I had submitted these reservation confirmations as part of my Austrian national vi...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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