I booked a stay at Hotel National Bern in Switzerland through Booking.com for the dates May 27–28, with a total payment of 266 CHF. However, I later canceled the reservation—and despite doing so, my money was never refunded.
When I contacted the hotel, they told me that cancellations are non-refundable under any circumstance. I then informed them that if I wasn’t going to be refunded, I would at least like to use the room I paid for. But even after that, they completely ignored all my messages and never responded.
On top of that, Booking.com makes it nearly impossible to reach a real customer service representative. I’ve tried contacting them through their platform, but I haven’t received any assistance or even acknowledgment.
I consider this a case of unfair profit, and I am extremely disappointed. Booking.com and the hotel are both responsible for this poor experience. I demand a full refund or, at the very least, a proper explanation. If this issue is not resolved promptly, I will take legal action without hesitation. Customers deserve transparency and support—not to be ignored and charged for a service never used.
I booked a hotel in Zurich, Switzerland, through Booking.com, trusting them as a reputable platform. However, they canceled my reservation without any explanation and did not refund my money. I have sent multiple emails and even made calls internationally, but they have yet to resolve the issue. I f...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a non-refundable two-night stay in Rome through Booking.com, paying 166 EUR in total (100 EUR for the room + 66 EUR in taxes). However, despite never requesting a cancellation, my hotel reservation was canceled, and it falsely appeared as if I had initiated the cancellation myself. To make...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
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