Bioderma authenticity issue

I purchased a Bioderma Atoderm Cream, but I noticed that the lot number is missing from the product packaging. This raises serious concerns about the authenticity of the product. Additionally, when the product arrived, the packaging was dented and damaged. This is the first time I’ve encountered suc...

About 4–5 days ago, I purchased a Bioderma Atoderm moisturizer through the N11 app, and the product arrived today. To verify its authenticity, I entered the lot number on an online lot verification website I found through Google, but the site displayed a message saying “this lot number does not exis...

On July 25, 2025, I purchased a Bioderma sunscreen with order number #10379886980. When the product arrived, it seemed tampered with; the texture of the cream was sticky and different from the original. Suspecting it was counterfeit, I contacted customer service and was told the product was indeed f...

Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...

I recently ordered a Bioderma moisturizer from Trendyol, and to my surprise, it has a noticeable perfume scent. This immediately raised red flags for me because the same product I previously purchased had absolutely no fragrance. Now I’m seriously questioning whether this item is genuine. To make m...

I recently purchased a two-pack of Bioderma Sensibio Micellar Cleansing Water from a pharmacy, trusting it to be both safe and authentic. I intended to use it for both face and eye makeup removal. However, when I scanned the QR code on the bottle to verify its authenticity, nothing came up. The page...

I recently purchased the Bioderma Photoderm Aquafluide sunscreen from a local pharmacy, expecting it to include a Naos Star code, as indicated on many other Bioderma products. However, after opening the box, I realized that there was no code printed anywhere on or inside the packaging. Since I plann...

I purchased a Bioderma face cleansing gel from Trendyol, and from the very first use, something didn’t feel right. Instead of rinsing off like it normally should, my skin seemed to absorb the gel completely, and it left a sticky feeling as if I hadn’t washed my face at all. This raised immediate con...

I purchased the Bioderma Photoderm Pediatric Mineral sunscreen for my baby from a site called Kırmızıbeyazz, which is listed as an official retailer on Bioderma’s own website. Unfortunately, what I received is completely unusable. The cream inside the tube is so thick and solid that it won’t come ou...

Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...

I recently purchased Bioderma Sebium Gel Moussant from a pharmacy, but I’ve been extremely concerned about the product's authenticity and the side effects I’ve experienced. First of all, there is no scratch-off area or code on the packaging, which Bioderma typically provides for authenticity checks....

On April 13, 2025, I purchased Bioderma Photoderm Spot sunscreen from the Mirmazel seller on Idefix. I’ve been a regular user of this product for years, so I instantly noticed something was off. The texture was thicker and denser than usual, completely different from what I’m used to. Instead of abs...

My product is Bioderma Photoderm Aquafluide 50 SPF sunscreen. When I scan the product barcode, it shows up as registered in the NAOS system. However, the points barcode does not work in the same system. No matter what I try, it keeps saying "invalid." I’ve tried every possible method, but the system...

I recently purchased Bioderma Atoderm cream hoping it would soothe my already sensitive, atopic skin. However, what I received was far from what I expected from a reputable brand like Bioderma. The product has an overwhelmingly strong perfume scent, which immediately made me question its authenticit...

I recently purchased Bioderma Atoderm Cream from a local pharmacy, assuming it would be safe and authentic due to the brand's reputation. However, when I scanned the barcode using the official Ürün Takip Sistemi (ÜTS), the system didn’t recognize the product at all. This immediately raised serious c...

I recently purchased Bioderma Sensibio Gel Moussant from Dermoeczanem, but I have serious doubts about its authenticity. When I scanned the lot number, it showed up as original, but when I checked the barcode in the ÜTS (Product Tracking System), it said "no record found." To make matters worse, th...

Hello, I recently purchased Bioderma sunscreen and scanned the barcode to check its authenticity. While it appeared in the ÜTS system, it also showed a "missing record" notification. What does this mean? This has made me question whether the product is genuine, especially since I’ve seen similar com...

I recently purchased Bioderma face wash, moisturizer, and makeup remover, but I’m not sure if they are authentic. When I tried to verify them using the lot number, nothing showed up in the system. I checked the barcode and entered the code next to it, but I kept getting a message saying, "No such pr...

I recently purchased Bioderma face wash, moisturizer, and makeup remover, but I’m not sure if they are authentic. When I tried to verify them using the lot number, nothing showed up in the system. I checked the barcode and entered the code next to it, but I kept getting a message saying, "No such pr...

Hello, I recently purchased Bioderma Sensibio Foaming Gel, but I have serious doubts about its authenticity. The consistency is noticeably more liquid than the previous one I bought, and the pump did not have a protective seal or any plastic wrapping. I am concerned that this might be a counterfeit...

I recently purchased Bioderma Spot Sunscreen, but the product is too thick, leaving my face completely white after application. Additionally, it creates white clumps on my skin, making it impossible to use. I bought two bottles, expecting the same quality as other Bioderma sunscreens, but this formu...

I had ordered Bioderma Atoderm Creme Ultra Moisturizer, and it was delivered today damaged, old, and used. I need a refund. I spent a freaking 700₹ on this moisturizer, only to receive a damaged one. It’s sad to see that such a big brand has such poor ethics.

I recently purchased the Bioderma Sebium Gel Moussant face wash, but I’m concerned about its authenticity. When I checked the product on the ÜTS (Product Tracking System), it showed no registration, which raised doubts. However, when I entered the lot number into the NAOS app, it claimed the product...