I recently ordered a Bioderma moisturizer from Trendyol, and to my surprise, it has a noticeable perfume scent. This immediately raised red flags for me because the same product I previously purchased had absolutely no fragrance. Now I’m seriously questioning whether this item is genuine.
To make matters worse, I also bought Bioderma Sensibio H2O from Hepsiburada. When I tried to verify the product using the QR code, no product details showed up. This lack of transparency only deepens my concern that these products may not be authentic.
I trusted Bioderma and chose to buy from reputable platforms specifically to avoid issues like this. I expect consistent quality and traceability—especially for skincare products applied to sensitive skin.
Bioderma, I urgently request a full investigation into these two purchases. I need to know whether these products are genuine, and if not, I expect clear instructions on how to proceed. Please assist me in verifying authenticity and ensuring product safety. This situation is not only frustrating but also unacceptable from a brand with your reputation.
Through Trendyol, I was able to make a purchase on Bioderma's official website, where I bought a moisturizer. But when I scanned the QR code, it gave me an error, which made me question whether or not the product was real. I am hesitant to put it on my face because I don't know what will happen. I h...
I recently purchased a two-pack of Bioderma Sensibio Micellar Cleansing Water from a pharmacy, trusting it to be both safe and authentic. I intended to use it for both face and eye makeup removal. However, when I scanned the QR code on the bottle to verify its authenticity, nothing came up. The page...
Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...
I ordered Bioderma face wash from Trendyol, and what I got made me really doubt the platform's quality control. The package arrived with the product clearly opened during transit, and to my surprise, there was no protective seal on the bottle itself. It was clear from the outset that this was not an...
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
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