Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic product content information—there’s no option for manual code entry or product registration for points or verification.
I’ve always trusted Bioderma for skincare, but this missing verification code raises serious questions. Given the amount I paid, I expect full transparency and authentication tools to confirm the product is genuine. At the very least, I should be able to validate the item and earn the points I’m entitled to.
Can someone from Bioderma please clarify whether this is a packaging issue, a batch variation, or something more concerning? I need a clear answer to confirm whether the product I bought is authentic or not. I ask that you resolve this issue promptly.
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
Two days ago, I purchased a Bioderma Sensibio H2O twin pack from Dermoeczanem. I’ve used this product before without any issues, but this time, I noticed that both bottles are missing the Naos Star code. The packaging and bottles appear completely intact — there’s no visible damage, missing label, ...
I recently purchased a two-pack of Bioderma Sensibio Micellar Cleansing Water from a pharmacy, trusting it to be both safe and authentic. I intended to use it for both face and eye makeup removal. However, when I scanned the QR code on the bottle to verify its authenticity, nothing came up. The page...
I recently purchased the Bioderma Photoderm Aquafluide sunscreen from a local pharmacy, expecting it to include a Naos Star code, as indicated on many other Bioderma products. However, after opening the box, I realized that there was no code printed anywhere on or inside the packaging. Since I plann...
I recently ordered a Bioderma moisturizer from Trendyol, and to my surprise, it has a noticeable perfume scent. This immediately raised red flags for me because the same product I previously purchased had absolutely no fragrance. Now I’m seriously questioning whether this item is genuine. To make m...
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