I recently purchased a two-pack of Bioderma Sensibio Micellar Cleansing Water from a pharmacy, trusting it to be both safe and authentic. I intended to use it for both face and eye makeup removal. However, when I scanned the QR code on the bottle to verify its authenticity, nothing came up. The page simply says “To” and doesn’t load any information, which immediately raised doubts about whether the product is genuine.
Even more concerning is what happened after I used it. I experienced a burning sensation on both my face and around my eyes—something that should never happen with a product marketed for sensitive skin. I’ve never had such a reaction to any micellar water before, especially not from a brand I believed to be reliable.
This experience left me anxious and disappointed. If this is an issue with product authenticity or a problem with a recent batch, Bioderma needs to address it immediately. I’m requesting a full investigation into the product’s origin and content, and I want an explanation for the reaction I experienced.
Bioderma, I trusted your brand and your quality. Please respond urgently and resolve this matter.
Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
I recently ordered a Bioderma moisturizer from Trendyol, and to my surprise, it has a noticeable perfume scent. This immediately raised red flags for me because the same product I previously purchased had absolutely no fragrance. Now I’m seriously questioning whether this item is genuine. To make m...
Through Trendyol, I was able to make a purchase on Bioderma's official website, where I bought a moisturizer. But when I scanned the QR code, it gave me an error, which made me question whether or not the product was real. I am hesitant to put it on my face because I don't know what will happen. I h...
Hello, I purchased a Bioderma skincare product upon my dermatologist’s recommendation to treat my acne problem. I made sure to order it through Trendyol from an authorized seller to ensure I was getting an original product. However, I experienced a very unpleasant and unexpected reaction when I star...
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