I recently purchased the Bioderma Photoderm Aquafluide sunscreen from a local pharmacy, expecting it to include a Naos Star code, as indicated on many other Bioderma products. However, after opening the box, I realized that there was no code printed anywhere on or inside the packaging. Since I planned to use the code for rewards and authenticity verification, this was disappointing.
I immediately returned to the pharmacy to ask about the missing code. They informed me that some batches this year were distributed without the Naos Star code and claimed it was normal. But as a loyal Bioderma customer, I find it unacceptable that a product sold at full price would be missing a feature meant for customer engagement and product verification.
I kindly request that Bioderma provide the missing code or offer another form of compensation. A premium skincare brand should ensure consistency and transparency across all its product batches. I expect a prompt response and resolution to this issue, as I feel let down by the brand I’ve trusted for years.
Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...
Two days ago, I purchased a Bioderma Sensibio H2O twin pack from Dermoeczanem. I’ve used this product before without any issues, but this time, I noticed that both bottles are missing the Naos Star code. The packaging and bottles appear completely intact — there’s no visible damage, missing label, ...
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
I recently purchased Bioderma Atoderm Cream from a local pharmacy, assuming it would be safe and authentic due to the brand's reputation. However, when I scanned the barcode using the official Ürün Takip Sistemi (ÜTS), the system didn’t recognize the product at all. This immediately raised serious c...
My product is Bioderma Photoderm Aquafluide 50 SPF sunscreen. When I scan the product barcode, it shows up as registered in the NAOS system. However, the points barcode does not work in the same system. No matter what I try, it keeps saying "invalid." I’ve tried every possible method, but the system...
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