My product is Bioderma Photoderm Aquafluide 50 SPF sunscreen. When I scan the product barcode, it shows up as registered in the NAOS system. However, the points barcode does not work in the same system. No matter what I try, it keeps saying "invalid." I’ve tried every possible method, but the system won’t scan the points barcode, and there’s no code I can enter manually either. I kindly request that this issue be resolved as soon as possible.
I recently purchased the Bioderma Photoderm Aquafluide sunscreen from a local pharmacy, expecting it to include a Naos Star code, as indicated on many other Bioderma products. However, after opening the box, I realized that there was no code printed anywhere on or inside the packaging. Since I plann...
Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...
I recently purchased Bioderma Atoderm Cream from a local pharmacy, assuming it would be safe and authentic due to the brand's reputation. However, when I scanned the barcode using the official Ürün Takip Sistemi (ÜTS), the system didn’t recognize the product at all. This immediately raised serious c...
Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...
As a loyal Bioderma user for years, I downloaded the Naos app to collect and redeem reward points. However, today when I tried to log in, I received a message stating "your account access has been blocked." I am not alone—many other users seem to be facing the same issue, yet there has been no clea...
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