I Cannot Scan Points for My Bioderma Photoderm SPF 50 Cream

I recently purchased the Bioderma Photoderm Aquafluide sunscreen from a local pharmacy, expecting it to include a Naos Star code, as indicated on many other Bioderma products. However, after opening the box, I realized that there was no code printed anywhere on or inside the packaging. Since I plann...

Hello, I purchased the 500ml x2 Bioderma Sensibio H2O Micellar Water pack from a pharmacy, but I noticed that there’s no NAOS code printed on either of the bottles. When I scanned the QR code, it redirected me to a general product page and showed ingredient information—but the NAOS app won’t recogni...

I recently purchased Bioderma Atoderm Cream from a local pharmacy, assuming it would be safe and authentic due to the brand's reputation. However, when I scanned the barcode using the official Ürün Takip Sistemi (ÜTS), the system didn’t recognize the product at all. This immediately raised serious c...

Hello, I recently purchased a twin pack (2 x 500 ml) of Bioderma Sensibio H2O micellar water from a pharmacy. However, I’m concerned about the authenticity of the product because it does not have the usual Naos code printed on it. When I scan the QR code, it simply redirects me to a page with basic ...

As a loyal Bioderma user for years, I downloaded the Naos app to collect and redeem reward points. However, today when I tried to log in, I received a message stating "your account access has been blocked." I am not alone—many other users seem to be facing the same issue, yet there has been no clea...