On July 25, 2025, I purchased a Bioderma sunscreen with order number #10379886980. When the product arrived, it seemed tampered with; the texture of the cream was sticky and different from the original. Suspecting it was counterfeit, I contacted customer service and was told the product was indeed fake. I then initiated a return and sent the product back. However, even after 25 days, I have not received my refund. Despite calling multiple times, I received no response, and during my last call, the phone was even hung up on me. This situation has caused me significant inconvenience, and I request that the amount I paid be refunded to me as soon as possible.
On April 13, 2025, I purchased Bioderma Photoderm Spot sunscreen from the Mirmazel seller on Idefix. I’ve been a regular user of this product for years, so I instantly noticed something was off. The texture was thicker and denser than usual, completely different from what I’m used to. Instead of abs...
I ordered a Bioderma sunscreen from Amazon.com.tr, but it arrived damaged—completely burst open and leaking. I immediately initiated a return, and Amazon instructed me to send the product back, which I did. However, it’s been 14 days, and I’m still waiting for my refund. Every single day, I’ve conta...
I purchased Bioderma Spot sunscreen for blemish-prone skin from the Dermojet store on Trendyol with order number 10472095764. I recently started using the product, but after discarding the box, I noticed that its scent and texture were different from the Bioderma sunscreens I had used before. This m...
On September 11, 2025, I purchased Bioderma AKN Mat Sunscreen from Dermoeczanem (Order No: ts11096521143). From the very first use, the product caused peeling similar to eraser shavings on my skin and ran off easily when exposed to water. These problems occurred every time I applied it, and my skin ...
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