On March 13, 2025, I had a Beko CMXD9100 washing machine installed, and from day one it’s been nothing but a regretful experience. Right after installation, a strange and unpleasant odor started spreading around my home. I assumed it was just the smell of a new appliance. But the next day, when I did my first wash, the smell became unbearable. Instead of fresh, soft laundry, I was met with a strong, sour scent that stuck to the clothes and filled the entire house.
I tried several washes, thinking it would pass. I followed Beko’s official recommendation of running a 90°C empty cycle—no improvement. I even used a dedicated machine cleaner. Still no change. On the 9th day, a service technician finally showed up, only to say, “I can’t smell anything, but once complaints are escalated, things like this happen.” He admitted that not all units of this model had the issue—so clearly, some do. Doesn’t that qualify as a defective batch?
Despite being under warranty, I was told the technician couldn’t take the machine back, and I had no idea where I’m expected to return it myself. Even if I did, no service center accepts it. Meanwhile, this toxic odor clings to our clothes, hangs in the air, and irritates our throats. I demand a full return or exchange immediately.
On April 21, 2025, a Beko CMXD 9100 9kg 1000 rpm washing machine was installed. However, we did not use the machine for the first month after installation. When we started using it actively a month later, regardless of which program we used, the machine drained the water but never performed the spin...
I purchased the Beko CMXD9100 9kg 1000 RPM washing machine on April 29, 2024, and I’m incredibly frustrated. For the past month, the machine refuses to spin. It washes clothes, but never completes the spin cycle—leaving everything soaking wet. I’ve called customer service three times, and each time...
I purchased a Beko washing machine at the beginning of January, and I’ve been deeply disappointed from the start. The machine is extremely noisy during operation, and what’s worse, it doesn’t clean the clothes properly. For a brand like Beko, this performance is unacceptable. I’ve had the service t...
I purchased a brand-new Beko CM 9120 washing machine from an authorized dealer around 23-24 months ago. Since the beginning, it has consistently torn and left rust stains on our clothes. Despite multiple service visits and repairs, the issue remains unresolved. The authorized service team replaced t...
Hello, on April 15, 2024, my Beko washing machine was taken in for repairs and had 10 parts replaced. It was returned to us on April 20, 2024. However, within 20 days, it broke down again. We contacted the authorized service, and the machine was taken to the workshop. After four to five days, they c...
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