Beko BM 6347 WF I Dishwasher – Request For Full Refund

Hello, I only received an automatic notification message from you. Afterwards, I was called by Beko and told that a record would be opened at the factory. However, the issue I am experiencing has been ongoing for weeks and a clear solution has still not been provided. I have made official applications through CİMER, the bank, and the customer hotline. I will update the status to 'resolved' once a concrete result and refund process are initiated. At the moment, the issue is definitely not resolved.

I was given a service appointment for Thursday, 09.10.2025, between 16:00–18:00 (Request Tracking No: 501499956). Although the appointment time was clearly stated in the SMS from Arçelik/Beko, no service team arrived within the specified time frame and I was not informed in any way. Furthermore, these service appointments are assigned automatically without consulting me at all. Even if the appointment times are not suitable, I have to take last-minute paid leave from my workplace to avoid inconvenience. I have not yet moved into the house where the installation was done; my residence is elsewhere and I am struggling to make it to the appointments. For this reason, I am suffering serious financial and emotional damages. Even though it was 19:30 in the evening and no one had come, I checked the app and saw that the appointment was marked as 'cancelled.' Although this action was not done by me, it appears in the system as if it was a customer cancellation. Moreover, a note was left saying 'Job Order Status: Waiting for document from customer.' However, no document was requested from me. This situation is both against transparency and means misrepresenting customer records. My dishwasher (Beko BM 6347 wf i) is still malfunctioning, the drying problem persists. Despite the inconvenience I have been experiencing for weeks, neither a technical solution nor proper communication has been provided. As has been the case today, I have been experiencing the same problems repeatedly for the past two months. I no longer have any leave rights at work, and my family and I are very tired of constantly calling Beko. Despite such a high-value purchase (196,966.64 TL as part of the dowry set), the after-sales process is progressing with complete indifference. Every time, someone from Beko calls and says, 'We understand you, after all, we are consumers too, we are very sorry,' but no concrete result is ever achieved. I am genuinely curious; why would a brand not show up for an appointment it scheduled itself? Not valuing your customer and not keeping your word is not only against commercial ethics, but also against human and moral values. Despite such a high-value purchase (196,966.64 TL as part of the dowry set), the after-sales process is progressing with complete indifference. I no longer want a temporary solution, but a permanent one: a full refund of the product and its additional warranty at current value. I had already initiated official procedures with my bank, CIMER, and the Ministry of Trade. I will also submit today’s information and the documents showing the missed appointment. From now on, I will not accept any solution other than a refund and a written apology.

Does this brand, the huge Beko, really not have a single conscientious manager? Is there no one who can address this issue both humanely and fairly, and resolve it with a sense of justice? We are truly very surprised, and for this reason, we have now started to seek our rights through legal means. I am now buying myself a new dishwasher; a household cannot go without a dishwasher for weeks any longer. We couldn’t wash our belongings while setting up the new house, and now I am moving in—I no longer have time to wait. We no longer have time for your constant stalling; we have other things to deal with. From now on, you can come and pick up this machine; I demand that my money be urgently sent to me as I requested in my email. From now on, I will only accept a refund, a written apology, and compensation for the hardship caused—no other solution will be accepted.

Update: On 10.10.2025, I was contacted by your side and informed that a compensation record was opened regarding my complaint. However, despite the time that has passed, there has still been no response. My grievance continues and the prolongation of the process has become unacceptable. It is not acceptable for the process to take this long and for the customer not to be informed. If I do not receive a written response from you within 24 hours at the latest, I hereby inform you that I will continue to follow and expand the process through my existing legal applications (bank spending objection, CİMER, and the Consumer Arbitration Committee).

With all my goodwill, I have waited patiently for weeks, called, written, and explained. However, no solution has been offered yet, and the grievance I experienced has not been resolved. Unfortunately, I no longer expect a solution, empathy, or a corporate approach from this brand. I am truly surprised and saddened. I would not have expected such a process from an established brand like Beko. An approach that does not value its customers, stalls for weeks, and does not even share information is unacceptable. As a consumer, I only wanted my rights and the value for what I paid. Despite this, the process was handled with complete indifference. It is disappointing that such a big brand is so indifferent. Because there is neither service quality nor any sensitivity towards customer satisfaction. I will continue to seek my rights through legal means. But from now on, I will neither choose this brand nor recommend it to anyone.

Due to the indifference shown during my experience, the failure to resolve my grievance, and the lack of concern, I do not forgive the price I paid!

I am attaching videos of the situation with the extractor hood and the general condition in another product I purchased.

Last update: Today, Thursday, October 23, there is still no progress, our legal pursuit continues, Beko continues in mute and deaf mode, there is no solution, they haven't even called, they don't even have the face to call anymore. The last time they called was on October 10, saying they opened a compensation record, and even more than two weeks have passed since then. We continue to pursue our legal rights, I will write when the process is concluded, the company continues to disgrace itself...

Last update: Friday, October 31. The legal process is ongoing. There is no way to get any news from Beko; they have put themselves in a deaf and mute position.

My legal process is still ongoing as of 12.11.2025, I definitely advise you not to buy anything from this brand!

15 12.2025 The legal process is ongoing, I absolutely do not forgive the money I paid... The worst brand and service I have ever seen...