Beko Washing Machine Continuous Repair Issues

On 13.05.2024, a service technician and customer representative called regarding the washing machine that was taken into your workshop and is still awaiting resolution. During the conversation, the Beko regional managers conveyed a note to me to return the washing machine to our customer and, in case of another malfunction, we will provide a replacement. However, our esteemed regional manager has gone to the trouble of noting this within a 15-day process. First of all, I would like to point out that our inconvenience over the 15 days has been completely ignored, and it feels like a mockery to say, "Let's send back your washing machine and provide a replacement in case of another malfunction." If you know there is an issue with this machine and you have the authority to provide a replacement in case of the next complaint or malfunction, then why are you sending back the machine that you couldn't resolve within 15 days without replacing it? What should we do, keep watch over the machine, or should we burn our laundry at our neighbors' in case of the next malfunction while waiting for your indefinite solution of 15-20 days? Such work ethics are incomprehensible for a brand like Beko. In response to the note sent by our regional manager, it would be rude not to pay a return visit. Dear regional manager, take my faulty washing machine from the service to your home and continue using it there. Bring your washing machine from your home to me. While you are using my faulty washing machine, it will be easier for you to replace it in case of another malfunction, won't it?

Hello, On 15.04.2024, 10 parts of my Beko washing machine, which was taken in for repair, were replaced, and it was delivered to us on 20.04.2024. However, within 20 days, our machine malfunctioned again. We contacted the authorized service to have the machine inspected, and the service took the machine to their workshop. After four or five days, they stated that there was no problem with the machine; however, when the machine was taken from home, it emitted a burnt rubber smell, its digital display only showed the time, and the machine was not working. I purchased the Beko product in 2019. We are now in 2024, and the machine has practically turned into scrap in five years. The service has not left any part unchanged each time; only the body casing and motor remain unchanged. Every other part has been repaired and replaced. In fact, the main board, or the brain, was replaced during the first repair stage. It is not fitting for a brand called a 'world brand' like Beko to not stand behind a product that has undergone so many repairs, constantly malfunctions, and still has an ongoing warranty process. I am left with no other conclusion but to say that a product that goes through constant repair every year should be thrown away once the warranty period ends. If this situation is not resolved, I want you to know that I will take the matter to the necessary authorities. Of course, I will also evaluate the satisfaction situation with my surroundings.

On May 13, 2024, Beko authorized service centers took the faulty washing machine to their workshop for repair and maintenance. In the subsequent process, 4-5 days passed, and they stated that there was no issue with the machine. However, since the product was not working when it left the house, it was taken to the workshop for inspection and for addressing other complaints. We expressed our dissatisfaction with the machine constantly breaking down and encountering a fault every year, and requested a replacement since the warranty is still valid. However, over a period of more than 15 days, the machine, which has been constantly faulty and has undergone numerous part replacements, has not been permanently resolved, and the insistence on returning the faulty machine has turned into a waste of time along with the inconvenience. In a previous call, based on the regional manager's instructions, they conveyed that "our customer should take the existing machine this time, and we will replace it in the next fault." On the other hand, today, the customer representative who called stated that "I see the machine was purchased in 2019 and the extended warranty is in effect, so you cannot request a replacement, only a free repair." Now, should we believe that we are being wronged, that no solution is being produced, the news sent by the regional manager through the service, or the customer representative who called today? They are all playing forward, trying to score, and I cannot make sense of it. It is a company that cannot even agree among themselves and does not care about customer satisfaction. Note: Also, the customer representative who called today said, "Take your machine, there is no situation related to replacement during the extended warranty period, but for customer satisfaction, if there is another fault, we can replace it for your satisfaction." 🤔 Very interesting, the regional manager postpones the replacement to the next fault, the customer representative says replacement cannot be provided during the extended warranty period. I convey the news from the regional manager to the customer representative, and immediately our satisfaction is considered. What kind of absurd work ethic is this?