I purchased the Beko CMXD9100 9kg 1000 RPM washing machine on April 29, 2024, and I’m incredibly frustrated. For the past month, the machine refuses to spin. It washes clothes, but never completes the spin cycle—leaving everything soaking wet.
I’ve called customer service three times, and each time a technician has visited my home, they’ve done absolutely nothing to fix the issue. Instead, they handed me a generic service form (photos attached), which doesn’t reflect the reality of my experience and certainly doesn’t match what I expect from a brand like Beko.
They claim this “new generation” machine has sensors that won’t spin if the load is uneven. That’s their excuse every time—they just blame the user. I’m not overloading the machine, and I’ve followed every instruction. But still, it leaves my clothes dripping wet after every cycle.
For a whole month, I’ve been forced to hand-wring every load and wait days for clothes to dry. I didn’t buy a high-end washing machine to do half the work myself. I’m not asking for miracles—I just want it to do what it’s supposed to: wash and spin properly.
To make matters worse, I’ve now discovered that many others have complained about this exact same issue with the CMXD9100. That realization has left me feeling completely hopeless.
On April 21, 2025, a Beko CMXD 9100 9kg 1000 rpm washing machine was installed. However, we did not use the machine for the first month after installation. When we started using it actively a month later, regardless of which program we used, the machine drained the water but never performed the spin...
I bought the Beko CM9120 washing machine about a year ago. For the past month, the machine has been damaging my clothes, so I sent it to the service center. The technicians inspected it, took photos, and said they would replace the drum. However, my machine has been at the service center for weeks w...
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
I recently purchased the Beko CM 12140 B washing machine, and within just two months, I've had to call the service twice. The machine fails to spin clothes properly and extends wash times significantly, and the service team's explanation boils down to a shrug, saying, "What can we do?" Not only does...
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