My Beko fridge B5 RCNE 405 had an extremely hot left side, so I bought a thermometer to check and it showed 52°C — hot enough to cause third-degree burns. We reported the issue, and the store contacted Beko. A mechanic came and said it was normal, even suggesting that we build a wall so no one would get burned. Beko refused to take responsibility for the issue. I’ll never buy from Beko again — they don’t seem to care about their own faults.
Comments
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Similar Complaints
5
Resolved
Beko Offered No Replacement for the Refrigerator Which Has Ongoing Cooling Issues
"The customer representative called me and said they would take care of it. The service came and installed another device to check if there was a problem with the cooling, and said that it stopped cooling at night. However, the engineer mentioned that there is only 1 month left on the warranty period and offered us an extended warranty (4 years for 4400 TL). The reason is that the warranty will expire during this period and they will charge for service visits afterward. The black stain next to the refrigerator was not recorded by the previous service worker, and it is not in the service records. They don't even mention the dents on the refrigerator, in short, they don't want to replace our refrigerator and are just stalling to gain time. We will file our complaint with the Consumer Arbitration Committee tomorrow. Let's see how it will turn out. Beko is a regret... Pay a little more and buy your home appliances from much better companies and brands. We made a mistake, don't make the same one. From now on, no Beko or Arçelik brand home appliances or similar items can enter my house."
+1
1
Beko Tumble Dryer Burned 1 Months Ago!! Still No Response From Beko!!
My Beko dryer started a fire, and without the fire brigade, my house would have been gone. It's been a tough month deali...ng with Beko. On February 8th, right after turning on the machine, smoke began coming out, and even after quickly unplugging it, flames burst out. While I was trying to put out the
+3
Beko Sold Me a Faulty Dryer That Stopped Working and Refused Replacement
A technical fault occurred with the Beko dryer I purchased. During operation, the machine stops on its own and doesn’t w...ork. The technician who came to inspect it claimed to have reset the machine, but the issue persisted. They took the device and, three to four days later, called to inform me that
1
Beko Refrigerator Gas Leak
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician wh...o arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr
1
Beko Fridge Bought in 2017 Not Cooling, 10-year Warranty Denied
my Beko fridge is acting up – not cooling at all, it's not doing what it's supposed to. Got it back in September 2017. ...I called for service, and they promised a 10-year lifespan and spare parts. Now they're saying if I don't pick it up in a month, they'll junk it. I'm asking for a fix, not a new on
