I purchased a fridge, washing machine, dishwasher, and TV from Beko for our home. The delivery person left the fridge inside the building, citing a non-working elevator, and left. Our apartment is on the second floor. If he didn't want to carry it, why leave it there? Who's responsible if it gets stolen or damaged? Is this the kind of service we should expect? We filed a complaint with the call center, but received no response. When we called again, they said the complaint was closed. Why? I ended up paying ₺1750 to have it moved by two laborers. When I requested installation, despite informing the call center twice that I didn't want the same team to come back, the individuals who left the fridge in the building returned. I'm complaining both about the team that left the product in the building and the call center. I urgently need a solution.
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
I have a serious complaint about my purchase of a Beko washer and fridge from the Sultanbeyli Evseren store in 2022. I purchased a package that included an oven, stovetop, hood, dishwasher, Beko 7150320200 BK 9121 EY washer, and a Beko 970505 EB refrigerator, and it was delivered to my home. They sa...
I purchased a Beko deep freezer along with a Beko TV, spending over ₺80,000 in total because I believed in the brand’s quality and customer service. Both products were delivered on March 20. We were instructed not to plug in the freezer for 4–5 hours, which we followed. However, once it was powered ...
I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was d...
On July 5, 2025, I contacted the authorized service in Beşiri/Batman regarding a door open alarm issue with my previous model refrigerator, Beko 9460NM. Since the warranty had expired, I was charged a ₺650 service fee and waited about 10 days for a solution. Without informing me, the service ordered...
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