On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on November 14, and from that date, my products were covered under warranty. Since October 24, my appliances have not been delivered, and I have had to live almost a month without a refrigerator. Every time I call, I’m given a different excuse: no stock, in production, an issue with the dealer, and so on. Despite speaking with customer service many times, no clear solution has been offered, and I’m consistently told to keep waiting. My dealer refuses my refund request and insists that I have no choice but to wait. My request for a temporary refrigerator to address my hardship was also denied. My order number is ear2025000002105. I request that the issues I have experienced be resolved and that the total amount I paid be refunded due to the failure to deliver my products.
On October 6, 2025, I purchased a total of seven household appliances from a Beko dealer. Among them, the 683616 EB refrigerator, BM 6146 dishwasher, and two promotional gift items were supposed to be delivered to my address. However, as of today, October 24, 2025, these four items have still not be...
Due to the issues I have experienced with the Refrigerator (670514 Eİ), Washing Machine (CM9142 BMG), and Dishwasher (BM 11042 I WF) products I am using, the Beko authorized service personnel from Gürpınar conducted checks on 21.03.2025, and a return/exchange process was initiated for all three prod...
On 15.11.2025, I purchased a Beko 970477 refrigerator from a Beko authorized dealer for ₺33,000. Following the installation and before plugging the appliance into the power outlet, I identified visible scratches and dents on the product. The delivery of a defective item sold to me as brand new is wh...
I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was d...
On July 27, I placed an order worth ₺196,966.64 through Beko.com.tr (Order No: 119126539) as part of a wedding set purchase. The delivery and service process took place in Başakşehir, Istanbul. While the oven and hood were eventually delivered after delays, the problems with my dishwasher (Beko BM 6...
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