I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was defective, so I returned it to technical support and asked for a replacement. The service and company assured me that a replacement would be delivered within two days, but this did not occur. When I called Beko's headquarters, they promised delivery on July 14th and even set up an appointment for me. However, guess what? Nobody arrived or called. When I contacted the branch, they blamed the factory for the product's non-delivery and refused to accept responsibility. On July 18, I called Beko's headquarters again, and they promised me an immediate callback. But, predictably, no one reached out. For a reputable brand like Beko, their lack of genuine concern and evasive responses throughout this ordeal is deeply disappointing. It's been 16 days of waiting for a much-needed refrigerator, and the experience has been disappointing.
In 2023, I purchased a Beko refrigerator for my summer home, using it for only three months before properly unplugging it for the off-season. When I returned in summer 2024, the fridge wouldn't cool despite all lights working and making the usual sounds. I contacted customer service on July 7, 2024...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
On December 3rd, 2022, I got a new refrigerator from Beko, but it failed after only three months of use. I contacted Beko for assistance, and they advised me that the refrigerator needed to be replaced, but they also asked an additional 8,000 Turkish Lira. Because I was unwilling to pay the addition...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
I recently had a Beko refrigerator installed by the authorized service team, but as soon as they left, I noticed serious defects. The door seals were coming apart, and the LED light cover was broken. Given these issues, I immediately requested a return. It has now been 15 days, and both customer se...
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