On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. How...ever, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho
I ordered a table from Bauhaus 22 days ago. Ten days later, they told me it wouldn't be delivered to my house. I made a ...record of the cancellation right away, thinking the process would be quick. I got a message later saying the table would come, which confused me because I had already canceled it.
I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025.... Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gels...in cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines.
The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full w...eek. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping compan
"Good evening. Ms. Eylem, the manager of the paint department at Kozyatağı Bauhaus, resolved the problem we experienced with her expertise. I thank her for all the efforts and hard work she has shown."
"Bauhaus is deadlocking the return process with the explanation 'the product has not reached our warehouse.' By not accepting online order returns at their stores, they put you into a process that you can never track. It has been exactly 16 days since I handed over the product to the company that came to my door to collect the return. When you reach the call center team, who do nothing but give standard responses, they stall you and say that the product has not yet reached the warehouse. Bauhaus is a company that withholds your money and does not fulfill its legal obligations. Do not enter their doors, do not even visit their website!"
I bought a bathroom shelf from Bauhaus, but the process of choosing and purchasing it was far more difficult than I expe...cted. I couldn’t find any staff member to assist me, and there was no available checkout counter to complete my payment. I was planning to buy other items as well, but I gave up du
I purchased the Sunfun Sina Rattan Dining Set from Bauhaus, expecting it to be durable. However, after just one year, it... started to deform, even though I never used it outdoors. A product designed for long-term use shouldn’t fall apart this quickly. Since it was still within the 2-year warranty, I
I purchased a Fiesta L-Shaped Garden Sofa from Bauhaus, but it arrived with a missing left armrest. The part wasn’t in t...he box, even though I paid for the full product. For the past 3-4 days, customer service has done nothing but stall. Today, they told me the process has restarted from the beginni
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only o...ne box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handi...ng over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund.
Dear Sir/Madam, I would like to share my unfortunate experience regarding a recent purchase of two lavatories from your ...Bauhaus store in Bursa, Turkey. When the delivery staff arrived, they left the lavatories in front of their vehicle, refusing to carry them into my residence and informing me that
We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product ...was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that.
The swing was broken and the return process through Bauhaus was abysmal. I needed a garden swing in my caravan park to h...ost my guests. In order not to face any problems I have purchased one of the best products Bauhaus had to offer online. Moreover, the product seemed to be a five-star product and I
I recently placed an order with Bauhaus (order number 7011089299) for an anthracite umbrella. However, I received a shoc...kingly pink one instead. This color is completely unacceptable and not at all what I ordered. I've tried contacting Bauhaus through various channels to resolve this issue. I sent
Bauhaus is trying every possible way not to take back the product I want to return. First, there was no communication. T...hen, we were told to contact the cargo company and wait for news. Now they are asking why I didn't deliver it to the cargo company.
On April 13, 2022, I purchased the Sunfun Westbrook Rattan 4-Piece Seating Set (Product Code 61271867) from Bauhaus. How...ever, the electrical welds at five spots have failed. The material quality is exceedingly low, with thin profiles and bars constructed of low-grade, weak materials. Naturally, the
bought a heater from them, but when it got here, it was disappointingly wea...k. Because of this, promptly started a return, hoping for a quick resolutio
I have been a customer who has been shopping at Bauhaus in Germany and Switzerland for years. Now I am in Turkey and I e...xpected the same quality and service. On 11.04.2023, I ordered a Sunfun lounge furniture set online, which was delivered relatively quickly, but unfortunately, it was a defective i
I bought 2 sun loungers of sunfun brand in June. As soon as I used the product for the first time in July, one of them t...ore. After creating a complaint request to Bauhausa, the 2nd product tore in the same way from the same place as soon as I sat down. I added this to my complaint, but no action was
Every time I visit the Bauhaus store in Bursa, I can never find anyone to assist me in the wood-cutting section. Today, ...I faced the same problem again. Even though it was 6:00 PM, there was still no one available to help. When I asked when someone would attend to me, I received a ridiculous and absu
Unfortunately, the rattan seating set we ordered from Bauhaus arrived broken after it was shipped to us. It was only nat...ural for us to request a substitute. I have contacted them at least five times since the replacement was supposed to be delivered (July 25), and each time they have assured me that
