AXA claim delay

I have mandatory traffic insurance with Axa Insurance for my 2024 Seat Ateca 1.5 TSI Experience, which I purchased in Ankara. On October 14, 2025, I was involved in a traffic accident in Ankara in which I was found to be 0% at fault. After the accident, a Tramer record of $1,013 was created for my v...

On October 2, 2025, in Istanbul, I was involved in a traffic accident with my 2015 Fiat Ducato 16+1 school transport vehicle, in which the other party was found to be 100% at fault. Although the damages caused by the other vehicle were repaired under insurance coverage, I was left without my vehicle...

As a result of a traffic accident that occurred on June 3, 2021, I filed a compensation claim with Axa under the compulsory traffic insurance policy number 41623478 for my vehicle with plate number 06BUC203. The Bolu 3rd Civil Court of First Instance, in case file 2021/152 E. – 2025/210 K., ruled in...

On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other party was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an...

About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...

I was involved in a traffic accident that caused injuries, including fractures to my wrists, spine, and face. Despite more than a year having passed, Axa Insurance has still not paid the compensation. We initially agreed on an amount, they asked for my signature, and I sent it—but now they’re not ev...

I bought Axa car insurance, and I had a crash one month ago. When I called customer service, they did not help me at all. I initially thought the problem was only with customer service, but I have been waiting for the expert report for about a month now. I spoke with the car service, and they said t...

Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...

They rear-ended my car in Belgium. Axa Sigorta requested that the vehicle be temporarily repaired and brought back to Turkey. However, no one in Europe performs temporary repairs; there is no such concept here. They told us that they either repair the vehicle properly or not at all. Despite explaini...

I got into a car accident on December 4, 2024, and the other person was completely to blame. However, their insurance company, Axa Insurance, declined to cover the repairs for my vehicle. The recommended Çakır appraisal company advised, "Take care of the car repairs on your own, keep track of all ex...

Hello, I am the owner of the vehicle with license plate 25 L* 075, Yalçın G****. On December 1, 2023, my parked car was hit by a customer of Axa Insurance, resulting in an accident for which they were found 100% at fault. Claim file number 11340362 was opened. I sent my Diminished Value Claim and No...

I've been through 20 sessions of physiotherapy at Medistate Hospital in Kavacık. After completing all my sessions, the hospital called to inform me that my insurance wouldn't cover the physiotherapy costs and that I had to foot the entire bill. However, prior to starting the sessions, they assured m...

I recently lodged a complaint about irregularities in the loss assessment process due to your failure to provide any reports in the depreciation review. After admitting the mistake in a follow-up call, your representative, Mr. B**, assured me that a proper investigation would be conducted through SB...

On 8.11.2023, I had a traffic accident in which the other part was 3/4 at fault. My damage file numbered 20230300338834 was opened on 21.11.2023. When I bought my car from Groupama insurance (Currently Axa), I had a new vehicle special condition. There is a clause that if my invoice amount exceeds 6...

The issues with Axa Sigorta insurance persist even three weeks after I received my vehicle post-accident, and the file remains unclosed. After the accident, it took two weeks to request the necessary parts for my damaged vehicle, which sat in the service car park with no action. Although the parts a...

Good day, I have been a client of your insurance company for the past 15 years. Axa requires us to wait for approval before we are allowed to enter a medical facility. Do we have to seek approval even in the midst of our suffering? When dealing with a crisis involving another person, we are already ...

I filed a claim for my insured disabled vehicle with AXA Insurance on May 10, 2023. The file number is 11198254. I used the courtesy car that I was entitled to for one month. I listened to the advice from the call center and decided to take my car to a private service center that is affiliated with ...

I have never encountered another insurance company that puts individuals through such a hassle when it comes to paying for medical examinations covered by foreign travel health insurance, especially when you have to travel abroad. They repeatedly reject paying the required amount for baseless reason...

My parents have been insured for twenty years, with a lifetime renewal guarantee, and they have consistently made payments during this time. However, when my mother had a heart attack three months ago, the insurance company initially refused coverage, stating, "You will have to pay; we don't cover t...

I'd like to express my frustrations and concerns about the repair process for my vehicle following an accident on June 15, 2021. The difficulties and ordeal I've been through since the opening of claim file number 112759 are detailed below. Following the filing of the claim, my vehicle was evaluated...

I requested an appraisal from the agency for the damage to my house due to a water leak in the building. Since I could not get a response, I reported the situation to the General Directorate of Axa Insurance. They also reported the situation to the agency. Axa Insurance Agency made a phone call and ...