AXA service delay

As a result of a traffic accident that occurred on June 3, 2021, I filed a compensation claim with Axa under the compulsory traffic insurance policy number 41623478 for my vehicle with plate number 06BUC203. The Bolu 3rd Civil Court of First Instance, in case file 2021/152 E. – 2025/210 K., ruled in...

On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other party was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an...

About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...

I am currently using Axa’s complementary health insurance. In 2024, I was able to benefit from both the check-up and dental packages on the same day. In 2025, I wanted to schedule these services again for the same day. When I called, they told me they would arrange the appointments. A week later, I ...

Hello, I received an offer from AXA on 03/03/2025 with a validity date of 14/04/2025 to renew my daughter's health insurance, which will expire on 15/03/2025. On 07/03/2025, I objected when the agency inadvertently made a single withdrawal from my credit card when it should have made the collection ...

I have home insurance from Axa Insurance and I am dealing with a water leakage issue affecting the downstairs area. Although the issue was under control for a week, Axa Insurance did not provide support, claiming there was no problem. An expert was sent, a report was promised, and intervention was m...

I had my car insured with Axa Insurance. A month ago, someone hit me from behind and broke the bumper. An expert came to assess the damage to be repaired through the insurance, and it was decided to proceed with the repair. However, after the repair, a crack appeared, and it was decided to replace t...

I took out complementary health insurance for myself, my wife and my child. I requested check-up, dental care service, dietitian service and psychological counseling service as part of the package. I requested a joint day for the 3 check-up dietitians and psychological counselors. An appointment was...

On August 27, 2024, at 18:49, my car broke down on the İzmir-Altınyol road, heading towards Karşıyaka. I called Axa Road Assistance and requested a tow truck. The first person I spoke to informed me that the tow truck would arrive within a maximum of 90 minutes and that the towing company would cont...

As an Axa Insurance policyholder, I would like to express my dissatisfaction with their inadequate level of support. Our vehicle, with license plate number 34 ** 9204, was unfortunately involved in an accident for which we were deemed responsible. Since our insurer is Axa Insurance, we decided to ch...

I recently lodged a complaint about irregularities in the loss assessment process due to your failure to provide any reports in the depreciation review. After admitting the mistake in a follow-up call, your representative, Mr. B**, assured me that a proper investigation would be conducted through SB...

On 8.11.2023, I had a traffic accident in which the other part was 3/4 at fault. My damage file numbered 20230300338834 was opened on 21.11.2023. When I bought my car from Groupama insurance (Currently Axa), I had a new vehicle special condition. There is a clause that if my invoice amount exceeds 6...

The issues with Axa Sigorta insurance persist even three weeks after I received my vehicle post-accident, and the file remains unclosed. After the accident, it took two weeks to request the necessary parts for my damaged vehicle, which sat in the service car park with no action. Although the parts a...

Good day, I have been a client of your insurance company for the past 15 years. Axa requires us to wait for approval before we are allowed to enter a medical facility. Do we have to seek approval even in the midst of our suffering? When dealing with a crisis involving another person, we are already ...

I got into a car accident where only my vehicle was damaged, but it was just a minor incident. I have Axa's "affordable" insurance. So, I initially had the car towed to the authorized service center because I thought it might just be a problem with the tire. I ended up paying for the tire repair mys...

I filed a claim for my insured disabled vehicle with AXA Insurance on May 10, 2023. The file number is 11198254. I used the courtesy car that I was entitled to for one month. I listened to the advice from the call center and decided to take my car to a private service center that is affiliated with ...

I have never encountered another insurance company that puts individuals through such a hassle when it comes to paying for medical examinations covered by foreign travel health insurance, especially when you have to travel abroad. They repeatedly reject paying the required amount for baseless reason...

I'd like to express my frustrations and concerns about the repair process for my vehicle following an accident on June 15, 2021. The difficulties and ordeal I've been through since the opening of claim file number 112759 are detailed below. Following the filing of the claim, my vehicle was evaluated...

Axa Insurance has been refusing to approve my surgery for the past week, citing non-existent reports from 10 years ago in my e-nabiz (personal health record). When I call their customer service, all they say is that that department will contact me, but I never hear anything else. It's extremely frus...

I requested an appraisal from the agency for the damage to my house due to a water leak in the building. Since I could not get a response, I reported the situation to the General Directorate of Axa Insurance. They also reported the situation to the agency. Axa Insurance Agency made a phone call and ...

I bought a home insurance policy from Axa Insurance, and the policy said that it came with a boiler maintenance service. When I tried to use the service, that's when things started to go wrong. Even though Axa Insurance filed the necessary request, they have been dragging their feet and not moving f...

After an accident on October 4, 2023, I left my car at the service center. They said that it would be sent on April 19, 2023. Axa Oyak let us borrow a replacement car for a week, and we gave it back on time. When we went to get our car back on April 19, 2023, we saw that no repairs had been made and...