About 3.5 years ago, my Arçelik 9485fi dishwasher started leaking from the bottom. Upon complaint, I opened a service ticket. The technician came and said the hose needed replacement. After changing the hose, the same issue persisted. They came again and said the three-way valve needed replacing, asking for ₺270. After making me wait 25 days, they took the machine, claiming the part arrived. After a week of supposed testing, they returned it, demanding ₺310 instead. I raised this with Arçelik customer service and wrote here, but my complaint wasn't published, and if it was, Arçelik removed it. Fast forward to two months ago, the machine had the same valve issue. Not recalling all these incidents, I contacted customer service again for the part, but they said it's unavailable for a product over 10 years old. Unwilling to get it repaired elsewhere, I put the machine aside and ordered another brand. Just three days ago, I gave the machine to someone in need who claimed they could fix it. The next day, they called saying, "Bro, this machine's three-way valve isn't original, it's a makeshift one, and they didn't install it properly." Turns out, 3.5 years ago, they couldn't find the part, so they took my machine, installed an incompatible valve, and hastily connected it, causing it to last only this long. When I called customer service to complain and report the service, they refused, citing they can't act without a service ticket. So, I told them I'll post on Şikayetvar, as it seems Arçelik's method is to reject the customer. In short, I've lost trust in Arçelik's service and won't let them touch my machine again. I demand Arçelik take necessary action against this service.
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
I own an Arçelik brand dishwasher, and the touch screen buttons of the dishwasher have stopped working. I called the service and requested an appointment. The service came three days later, examined the machine, and said that the button panel needed to be replaced. A part was ordered, but after 10 d...
I bought an Arçelik 6355 model dishwasher back in December 2019, and unfortunately, both the inner basket and outer surface have rusted. After reaching out to customer service, they referred me to a service provider that demanded a fee of ₺400. I made the payment without receiving any receipt, direc...
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
I've had the Arçelik built-in dishwasher for 9 months, and during that time, the mainboard, LED display, and detergent compartment all needed to be replaced. The upper rack was not working properly, so the technician suggested replacing it. However, the first replacement rack they delivered was inco...
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