I own an Arçelik brand dishwasher, and the touch screen buttons of the dishwasher have stopped working. I called the service and requested an appointment. The service came three days later, examined the machine, and said that the button panel needed to be replaced. A part was ordered, but after 10 days, the Şanlıurfa Bahçelievler service informed me that the part was still not available, and they were waiting for it to arrive by December 9. They mentioned that if the part did not arrive by that date, it would exceed the legal timeframe, and the machine would need to be replaced. However, as of December 14, there has been no request or communication from the authorized service. The technicians even called on December 13, saying they would come to inspect the machine. I informed them that the machine had already been inspected, and a part had been ordered. The authorized service is not handling the situation properly, and I've been without a machine for almost a month. I hope Arçelik provides clarification on the matter.
Despite a court ruling, my Arçelik dishwasher has neither been repaired nor replaced. The buttons on the machine either do not respond at all or respond with a delay. I have contacted customer service multiple times, but each time I was either redirected or left without a solution. The service team ...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
On February 2, 2024, I received service from the Edirne Keşan Arçelik Authorized Service Center to fix the start/stop button on my dishwasher. During ...
I purchased an Arçelik dishwasher seven months ago, and the top panel bent on its own where the door closes. I contacted customer service, and they replaced the panel, but the issue wasn’t resolved. When I called again, they took the machine to the factory but later informed me that they couldn’t fi...
About 3.5 years ago, my Arçelik 9485fi dishwasher started leaking from the bottom. Upon complaint, I opened a service ticket. The technician came and said the hose needed replacement. After changing the hose, the same issue persisted. They came again and said the three-way valve needed replacing, as...
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