I bought an Arçelik 6355 model dishwasher back in December 2019, and unfortunately, both the inner basket and outer surface have rusted. After reaching out to customer service, they referred me to a service provider that demanded a fee of ₺400. I made the payment without receiving any receipt, directly to the personal account of the service technician, solely relying on a few photographs provided by them. When I reached out to customer service, I provided all the necessary information about my machine, including the model and invoice details. They made it clear that as long as there was no need for a part replacement, I wouldn't have to pay anything. If we can't rely on a brand like Arçelik, what other options do we have? I expect a prompt solution to my problem.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will get in touch with you as soon as possible. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
I will be waiting for you to get in touch.
About 3.5 years ago, my Arçelik 9485fi dishwasher started leaking from the bottom. Upon complaint, I opened a service ticket. The technician came and said the hose needed replacement. After changing the hose, the same issue persisted. They came again and said the three-way valve needed replacing, as...
I purchased a grey inox dishwasher from Arçelik, and after three months of use, the exterior and edges began to stain and rust, as shown in the attached photo. When I called customer service, they only took a photo and left, later claiming that the stains were caused by chemicals and stating that th...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
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