I use the Arçelik model 810 KMG washer-dryer. Due to shrinking of my clothes, I contacted customer service. The service representative informed me as follows: "If the 'do not dry' symbol is present on the clothing, it should not be placed in the dryer, as it could lead to shrinkage." I wonder, in what time are we living? Most clothing items sold already have the 'do not dry' symbol. Why did we even purchase a dryer then? Even clothes without the 'do not dry' symbol shrink when I put them in the dryer. This happens with all my clothes, and the problem has not been resolved.
Why weren't we told at the time of purchase that not every piece of clothing can go in the dryer? If I had known, I wouldn't have bought it. I buy a dryer to use it fully. So why did I buy it in the first place? This issue only occurs with my Arçelik dryer. Two of my friends use Bosch dryers and dry all kinds of clothes without them shrinking or warping. I've seen it myself. Even though their clothes say 'do not dry,' they don't shrink. At this moment, I truly regret buying a product from Arçelik.
I demand a refund of the purchase price. I will assert all my rights, and if no refund is provided, I will turn to the consumer court.
Arçelik authorized service is a complete fiasco. What is the reason for your slow progress and causing us to suffer? Two weeks have passed. The authorized person who called from the Arçelik center said that the exchange approval would be completed in 3 days. It has been 2 weeks, and despite my constant calls, they still say it is in the approval process. When it comes to words, the Arçelik company always emphasizes the importance of prioritizing customer satisfaction. So where is it then? Is it that difficult to approve and make an exchange? Please resolve my issue as soon as possible, please...
I am using an Arçelik Clothes Dryer 810 kmg, and my clothes are shrinking and getting smaller. I have been struggling with this for 2 months now. Please either replace my product or refund it... It still hasn't been resolved. Is it so difficult to replace a product or provide a solution? I was called by the center regarding my complaints, and the answer given by the concerned person was that if there is a symbol indicating not to tumble dry, do not put your clothes in the dryer as they will shrink. I said, I am putting clothes that can be dried in a dryer into the machine, and they are still shrinking and getting smaller. The person calling from the center could not answer this and sent a service technician. The service technician said that information would come from the center. I am addressing friends who are considering buying an Arçelik dryer. You can also read my previous complaint. Nowadays, almost all clothes have a symbol warning not to tumble dry, and no detailed information is provided about this when selling the product. If this information had been provided from the beginning, I would not have bought this product. When these issues happened to me, I checked the dryers of two friends who use Bosch brand dryers. Despite the clothes having a "do not tumble dry" symbol, they put them in the dryer, and the clothes do not shrink. I saw this with my own eyes. Why do clothes not shrink in Bosch dryers but do in Arçelik dryers? I request that my issue be resolved as soon as possible. Either replace my product or refund it. I was considering buying an Arçelik espresso coffee machine soon, but I will not buy your product... Focus on gaining customers, not losing them...
After a year of usage, my Arçelik dryer began to malfunction, failing to dry correctly before it had even completed its first year. What once took two hours now takes six. I've lost track of how many times I've contacted for service, and despite having the humidity sensor and card replaced three tim...
Hello, nice day. I bought a 9 kg capacity drier from Arçelik. The machine is one year old, and it failed to dry on the first use, so I contacted customer care. When the service technician arrived, they explained that the resistor had burned out and that while this could happen in some devices, it wa...
I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due ...
I bought a 9141HJ model Arcelik washing machine 6 days ago. The machine was delivered 5 days ago and was installed by the service. On my first attempt to wash my clothes, it drained all the water into the kitchen and living room. I researched on the internet to see what the reason could be. I saw a ...
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