Hyundai Refused Warranty Coverage for My i20 Clutch Bearing Failure
I have been a Hyundai owner since 2005, and I am currently driving a Hyundai i20 that I purchased brand new. When my vehicle reached approximately 15,000 km, I started hearing noise coming from the clutch release bearing. Because of this issue, I took the vehicle to the authorized Hyundai service center in Üsküdar, Istanbul, on April 20, 2026.
After inspection, the authorized service informed me that the clutch release bearing needed to be replaced. Since I believed this issue should clearly fall under warranty coverage, the service center forwarded the matter to Hyundai’s headquarters for approval. However, I was later informed that the part would not be covered under warranty.
As an automotive teacher, I fully understand that certain parts such as brake pads or clutch discs may wear out or become damaged due to driver-related usage errors. However, I want to specifically emphasize that it is technically unreasonable to claim that a clutch release bearing failure is caused by user error.
As a customer who has trusted and preferred Hyundai vehicles for many years, I find it unacceptable that even after more than 20 days, no clear solution has been provided and the replacement of the clutch release bearing is still being denied under warranty. I do not believe it is appropriate for Hyundai’s corporate reputation to treat a failure in a nearly brand-new vehicle with only around 15,000 km as a customer-caused issue.
I do not accept the classification of this clutch release bearing defect as user error in a brand-new vehicle with such low mileage. My request is that the clutch release bearing problem be fully covered under warranty and that the necessary repairs be completed without charging me any fees for parts or labor.
I sincerely hope Hyundai will resolve this issue quickly so that the trust I have placed in the brand for many years can continue.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn your experience into satisfaction as quickly as possible. Regarding your application, a Customer Relations Officer from our Customer Relations Department will contact you. For any information, suggestions, thanks, documents, and solution requests regarding our products and services, you can first forward them through the Customer Relations Managers working at Hyundai Plazas to the Hyundai Authorized Dealer and Service you are receiving service from. If you wish to share your opinions and requests with Hyundai General Management as well, you can reach our customer relations specialists via the Hyundai Consultation Line on weekdays between 08:00-18:00; outside business hours and on weekends you can leave a voice message on the consultation line. For your voice messages, you will be contacted on the next business day. You can also reach the Customer Relations Department via the Contact Form located under the “Contact Us” menu. We thank all customers who share their views and suggestions with us for the trust they place in our brand. Hyundai Customer Relations
