Dear Arçelik Customer Service, Since purchasing our washing machine, we have been faced with the same recurring issue every year, requiring the replacement of the same part. Despite repeated service requests and escalations to the relevant authorities within Arçelik, we have yet to receive a permanent solution. This ongoing cycle of unexpected breakdowns and service delays has become intolerable. We suspect that Arçelik is merely waiting for our warranty period to expire, intending to abandon us with this unresolved chronic problem. We are deeply disappointed with the product we purchased in good faith, relying on Arçelik's reputation. We have been waiting for a response for days, and now demand that the defective machine be replaced with a functional one. This is the least we expect from a reputable company like Arçelik. If our demand is not met promptly, we are prepared to pursue all available avenues to seek justice, including social media campaigns and legal action. We are working individuals with limited time, and the constant accumulation of unwashed laundry is becoming an unbearable burden. Our patience has worn thin. Our customer number is 8050 YKI. We urge you to address this matter with the utmost urgency and provide us with a satisfactory resolution.
Dear Sir/Madam, I purchased an Arçelik washing machine in August 2023, and within less than a year, it began leaking water and tearing my clothes. When I reported this issue to Arçelik's authorized service, I requested a product replacement. However, despite 1.5 months passing, no solution has been ...
Five separate service records involving Arçelik washing machines were opened at the Denizli Arçelik service center with the following numbers: 468784832, 468784832, 468521107, 468106000, and 467809388... They kept switching out components since they couldn't figure out where the problem was. I submi...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
I’m tired of complaining about my Arçelik washing machine. They used to call, but now they don’t even bother. A company like this shouldn’t exist! My washing machine is still under warranty, yet it has been tearing my clothes since the day it arrived, and no solution has been provided. If this issue...
Unfortunately, my Arçelik 9100M washing machine stopped working only a month after I bought it. Despite numerous replacements, the problem continues to persist. When I asked for a replacement, I was informed that it's working perfectly. They simply depart, yet no resolution is found. Every single pa...
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