Ceren is very satisfied with the result
Resolved
Package Marked Delivered But Not Received
Ceren
August 05, 2025 11:15 am
16"Thanks to customer representative Mr. Doğan"
Urgent Refund Request - Lost Return Package
Mustafa
September 27, 2025 11:09 am
6
I am experiencing a major issue with my order number 203812926531, which I purchased on N11 on August 29 and returned via Aras Kargo. During the return process, the package was pulled back by the courier and got lost. When I contacted Aras Kargo customer service, they informed me that the package was lost, but on the N11 system it shows as delivered to me. However, I never received the product. The lost package contained clothing items worth ₺2299. Shipping insurance was provided by N11, yet since August 29 I have not received any support from either Aras Kargo or N11, and my grievance continues. Therefore, I request a refund of the amount for my lost product and kindly ask for the issue to be resolved as soon as possible.
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Hasan is satisfied with the result
Resolved
Aras Kargo Lost My Package and Failed to Deliver or Provide Any Explanation
Hasan
January 31, 2025 10:11 am
50"Good evening. My problem has been resolved. A replacement for my lost cargo was sent by the company. It was said that the expenses would be covered by Aras Kargo. It was a long process, but it was finally resolved. I know that Şikayetvar.com had a significant impact on resolving the issue, and I thank them."
Onur is completely dissatisfied with the result
Aras Kargo Delivered My N11 Order to the Wrong Person and Refuses to Compensate
Onur
December 23, 2024 4:01 pm
7The product I purchased on N11 was handed over to Aras Kargo by the seller on November 25, 2024. On November 26, it was delivered by the Aras Kargo İzmir Serinkuyu branch to an unknown person and address without using a delivery code. When trying to call the phone numbers associated with the Serinku...
My Package Delivered to Unknown Person Instead of Recipient
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October 22, 2025 8:03 pm
17On October 22, 2025, my shipment with tracking number 5733**71, sent via Aras Kargo, was supposed to be delivered to me but was instead given to a person I don’t know (F*** B***). I was the only one authorized to receive it. I received an SMS stating that the package was delivered, but I do not know...
Emrah is completely dissatisfied with the result
Aras Kargo Lost My Package and Offers No Resolution for the Issue
Emrah
November 02, 2024 10:23 pm
24My package with tracking number 4081177827023 from Aras Kargo has not been delivered twice already. I’ve tried contacting them several times, but the store manager told me that Aras Kargo had lost my package. But they haven't helped me find the stuff or split up the package parts that I need right n...
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