On September 19, 2025, I experienced a serious problem with Aras Kargo regarding my shipment with tracking number 5 680 279 55 25 233, which was supposed to be delivered to my address in Kadıköy. Two days ago, I contacted the call center and reported that the courier told me to come downstairs to pick up the parcels, and when I refused, he came up by elevator, dropped the parcels at my door in a harsh manner, and displayed aggressive behavior. I also specifically requested that this courier should no longer be assigned to deliver to my address. However, today the same courier came to my address again and this time, without delivering my package, he acted aggressively toward me and left without handing over the shipment. As someone who lives alone, I feel extremely uncomfortable with this situation and I do not feel safe. In my conversations with customer service, I only received an automatic message saying “the necessary action has been taken,” without being provided with any real solution. My request is that this courier no longer be sent to my address, and that my shipments be delivered safely by another courier.
My package with tracking number 5662155112043, which was supposed to be delivered today, was not brought to me despite the fact that I was at my address and had clearly specified the delivery option. Aras Kargo informed me that it would arrive “within 2 hours,” but later the system falsely showed “r...
The shipment I sent on July 29 from the Kapaklı branch with tracking number 5655****36001 has been continuously transferred back and forth between the Kapaklı and Velimeşe branches, even though the recipient’s address is in Kapaklı. Each branch claims the delivery is “outside their area of responsib...
My cargo with tracking number 4466586262534 was out for delivery from Üsküdar Çamlıca branch on 12.12.2024, but since no one was home that day, I selected the "deliver the next day" option. Despite having two people at home on 13.12.2024, I received a message through the system and from the phone nu...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
Since September 23, my shipment with tracking number 51982201 has been shown as “out for delivery” in the Aras Kargo system, yet as of today, September 29, it still has not been delivered. By chance, I came across an Aras Kargo employee who told me my package was at the branch and that I needed to p...
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