On 25 November 2025, at around 14:30, an Aras Kargo courier delivered a package to my door with tracking number 5753*******68 and collected a cash payment of ₺4,980. The courier even said, “this package might be suspicious,” meaning they knowingly delivered something unreliable while still taking nearly ₺5,000 from me. I examined the product and saw that it was defective. I called Aras customer service at 14:54, 15:19, and 17:45, and I also spoke with the courier at 15:34. They keep telling me to “contact the sender,” claiming the payment has gone to a pool, that the system doesn’t allow a return, and that they are not responsible. However, since they collected the payment from me, they are legally responsible. Due to the defective product, I am exercising my 14-day right of withdrawal under Law No. 6502. I request that my cash-on-delivery payment cancellation request be opened immediately. Legally, you must cancel the payment from the payment pool, not instruct me to return the money to the sender.
On October 22, 2025, my shipment with tracking number 5733**71, sent via Aras Kargo, was supposed to be delivered to me but was instead given to a person I don’t know (F*** B***). I was the only one authorized to receive it. I received an SMS stating that the package was delivered, but I do not know...
My package with tracking number 5662155112043, which was supposed to be delivered today, was not brought to me despite the fact that I was at my address and had clearly specified the delivery option. Aras Kargo informed me that it would arrive “within 2 hours,” but later the system falsely showed “r...
On September 19, 2025, I experienced a serious problem with Aras Kargo regarding my shipment with tracking number 5 680 279 55 25 233, which was supposed to be delivered to my address in Kadıköy. Two days ago, I contacted the call center and reported that the courier told me to come downstairs to pi...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
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