On October 28, 2025, at 5:30 p.m., I went to the Aras Kargo Soğukpınar branch, but it was closed. However, when I called customer service earlier that day to ask about the working hours, I was told the branch was open until 6:00 p.m. I traveled about 30 kilometers to reach the branch and had to drive the same distance back. This has happened twice before, meaning I have traveled nearly 200 kilometers in total for nothing. Each time, I contacted customer service, and they only created a feedback record without offering any solution. This recurring issue makes me feel wronged and undervalued. I can’t understand why the Soğukpınar branch behaves this way — I even wonder if it’s outsourced or operates independently from Aras Kargo. I request that my grievance be resolved, my travel expenses reimbursed, the branch’s working hours clearly and accurately stated, and that I receive a formal apology. I’ve also experienced similar delivery issues with a shipment from Trendyol, for which I have a delivery photo as proof. These problems only occur with the Soğukpınar branch; I’ve never had such issues with any other Aras Kargo location.
Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
On September 9, 2025, my package with tracking number 5677*******34 arrived at the Aras Kargo Setbaşı Branch, only 10 minutes away from the delivery address, yet it was not delivered for 4 days. The cargo tracking system falsely showed notes on September 9–11 such as “Recipient not accepting the pac...
The shipment I sent on July 29 from the Kapaklı branch with tracking number 5655****36001 has been continuously transferred back and forth between the Kapaklı and Velimeşe branches, even though the recipient’s address is in Kapaklı. Each branch claims the delivery is “outside their area of responsib...
Dear Aras Kargo Customer Service, I am writing to formally express my ongoing frustration with deliveries from the Trabzon İbrahim Cep branch. For over a year, all my Aras Kargo shipments have consistently been marked in the system as “non-deliverable to address,” which prevents the packages from be...
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