Courier Insulted Me and Did Not Deliver My Cash on Delivery Package

On September 5, 2024, at 14:02, my package with tracking number 5195525197869, expected via Aras Kargo, was supposed to my address but it was not delivered. The courier called me from another place instead, and when I told him he was at the wrong address, he rudely and disrespectfully said, “Am I blind or what?” My package, which is cash on delivery, has still not been delivered, and despite reporting the issue to Aras Kargo customer service, no solution has been provided. I request that my package be delivered to the correct address immediately and that action be taken regarding the courier’s behavior.