On September 17, 2025, we sent laboratory samples from the Mersin Mezitli branch to the Istanbul Ortadağ branch through our company account, using the tracking number 5197681115569. The products were in plastic bottles, and the invoice amount was approximately ₺20,000. However, our package was lost in Aras Cargo's distribution area. Following the loss, we contacted both the relevant branches and head office customer service numerous times, registering complaints and objections. However, we only received a "we will investigate" response, and more than a month later, we have received no response. The loss of our products has caused both our customer and our company a hardship. We demand that our package be found as soon as possible and that our grievance be resolved.
I purchased a product worth ₺166,000 from a seller on Amazon on October 23. The item was handed over to Aras Kargo the same day. My shipment, with tracking number 5734197373653, was supposed to be delivered on October 25 but has still not arrived, even after three days. The last update was on Octobe...
I turned over a shipment including tracking number 5156*** to Aras Kargo Konya Keykubat branch on January 31, 2025. The package does not even leave the sender branch, though; it seems to be lost. From then, the tracking system has not seen any update or movement. This is crucial paperwork that needs...
Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it...
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