Since 2021, I have been experiencing constant problems with an Aras Kargo employee named V*** at the İzmir Güzelbahçe branch. Most recently, regarding my shipment with tracking number 5674*******35, he called me and said, “Your cargo is 30 kg, I can’t carry it, either come pick it up or it will be returned.” Even though I told him my package did not even weigh 10 kg, he maintained the same attitude. Later, when he delivered it, he admitted, “This isn’t 30 kg,” and handed it over. I have had similar issues with this person before. He has tried multiple times to charge me the delivery fee twice, and once, after overcharging me, he refunded less than he should have. On another occasion, when books were sent from my daughter’s school, he said he couldn’t deliver them and, when we didn’t go to pick them up, he threw them into the yard and left. I also faced issues regarding fees when sending walnuts, which made me suspicious of him. Despite reporting all these complaints to the branch and customer service, I never received any response. I have been forced to deal with the same employee’s behavior for years and believe he has acted the same way with other customers as well. I request that the necessary action be taken against this employee and that my grievance be resolved.
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
On September 19, 2025, I experienced a serious problem with Aras Kargo regarding my shipment with tracking number 5 680 279 55 25 233, which was supposed to be delivered to my address in Kadıköy. Two days ago, I contacted the call center and reported that the courier told me to come downstairs to pi...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
Comments