Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it was at the Uncalı Branch. When I went to the branch on September 19, 2025, I was informed that my cargo was at the Uncalı Cep Branch and that a note would be added to send it out for delivery again. When the cargo did not arrive the following day, I called customer service and created four complaint records (my record numbers are: 10649504, 10649898, 10680711). Each time, I was told that action would be taken to resolve the issue, and I also specifically asked for a note to ensure that my cargo was not returned. Despite all these attempts, my cargo was not sent out for delivery again, and in the end, on September 22, 2025, I was informed by the customer representative that my cargo had been returned. Throughout this process, I was not given clear information, I was constantly delayed, and my cargo was returned without being delivered. Additionally, I learned that Aras Kargo charges extra fees for cargos that are being sent back and forth, which has shaken my trust in the company. I demand that my cargo be delivered to me and that an apology statement be issued due to the inconvenience and delay caused.
On September 9, 2025, my package with tracking number 5677*******34 arrived at the Aras Kargo Setbaşı Branch, only 10 minutes away from the delivery address, yet it was not delivered for 4 days. The cargo tracking system falsely showed notes on September 9–11 such as “Recipient not accepting the pac...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
On October 28, 2025, at 5:30 p.m., I went to the Aras Kargo Soğukpınar branch, but it was closed. However, when I called customer service earlier that day to ask about the working hours, I was told the branch was open until 6:00 p.m. I traveled about 30 kilometers to reach the branch and had to driv...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
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