My faulty device, with serial number 359308700624186, was delivered to the Ankamall Gürgençler service center for warranty repairs. To my surprise, they claimed unauthorized intervention and demanded a whopping 57,000 TL to send a replacement device. However, my device was purchased with a legitimate invoice from the Vatan store, and there has been no unauthorized tampering anywhere else. Apple's own service center has been uncooperative, refusing to reveal the device's problem. It was bought brand new, still in the box. I'm disgusted by their lack of accountability, and I'm not going to let this go. I intend to file a criminal complaint with the prosecutor's office as well as a formal complaint with the Consumer Arbitration Committee. My days of victimization are over, and I demand justice. Provide me with a properly repaired device under warranty, or replace it with a brand new one, as required.
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
On 05.05.2023, I bought an iPhone 13 brand and model phone for 27.999 TL from the Media Markt store in Van Mall. From the first day I started using it, my voice was transmitted to the other party with very poor quality, noise and wavy during phone calls. Since the sim card I use is quite old, I thou...
Comments