I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the store advised me to reject the charge and demand a refund. Upon checking the system, they claimed a 'Battery Replacement' cost of ₺2,000, something I hadn't requested as my initial complaint involved different issues.
Upon the phone's return from the depot to the store, they suggested I pick it up and file a complaint. Upon inspection at home, I discovered an unexpected 'Battery Repair' had been performed— the battery, initially at 88%, was now miraculously restored to 100% with an alleged replacement of an original iPhone part. The device, initially taken in for a motherboard issue, underwent an absurd transformation. My experience with Apple and its service has been far from satisfactory. I've filed a complaint with the Consumer Arbitration Board, hoping for a swift resolution to my ordeal.
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
As a loyal Apple customer who trusts the brand’s quality, I submitted my iPhone 11 to the Apple Zorlu AVM Authorized Service Center due to serious hardware and software issues under warranty. After the first repair process, I was informed that my device was "fixed" and ready for pickup. However, upo...
My faulty device, with serial number 359308700624186, was delivered to the Ankamall Gürgençler service center for warranty repairs. To my surprise, they claimed unauthorized intervention and demanded a whopping 57,000 TL to send a replacement device. However, my device was purchased with a legitimat...
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