I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped and that the internal screen was damaged. They offered to replace the entire phone for ₺28,000. After multiple attempts to contact Apple customer service, I was met with delays and no resolution. My phone is still under warranty, and I believe Apple is trying to avoid honoring it by falsely accusing me of damaging the phone. I refuse to pay ₺28,000 for a replacement when I originally paid ₺40,000 for the device. I demand an immediate investigation and resolution to this issue.
I recently encountered an issue with my iPhone 11 where the front speaker was producing low sound quality. I took it to the store where I had purchased it and after conducting a thorough inspection for any scratches, dents, or marks, the staff confirmed that the problem was with the phone itself. Th...
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an insta...
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
My iPhone 14 Pro black color mobile phone, which I received and started using on 18.01.2023, has 5 different paint faults (whatever it is called) on the sides and back of the screen, which I noticed about 4-5 days ago. As soon as I noticed this situation, I made an appointment at the Apple Store Bağ...
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