Amazon Locked Me Out After I Lost Access to My Phone

I am writing as a long-time Amazon customer in the United States who is extremely frustrated with your current login and verification system. I recently lost my phone on Sunday, and since Monday I have been completely unable to access my Amazon shopping account because you only allow verification via the phone number on file. When I try to log in, the system insists on sending a code to my phone to verify that it is me. The problem is that I no longer have that phone, so there is no way for me to receive the code. There are no visible alternatives offered, such as email verification or any other way to prove my identity. On top of that, in order to contact customer service via email, chat, or other methods, your system requires me to be logged in, which is impossible in my situation. This design makes no sense for users who have lost access to their phones. This year you forced me to enable two-step or one-step verification, even though I never had any problems accessing my account before that. I do not need Amazon to “protect” me from hackers in a way that completely locks me out of my own account when I lose my phone. Right now, I am unable to use my Prime benefits, including discounts and fast delivery, and I specifically wanted to buy a new phone through Amazon with my Prime membership, but I cannot even log in to do that. I request that you provide a way for me to regain access to my Amazon account without requiring the lost phone, for example by allowing verification through email or another secure method that I can actually use. I also ask that you review your policy that forces customers into phone-based verification without an accessible backup option and makes it impossible to reach support without logging in. I expect my account access to be restored and a clear explanation of how Amazon will prevent this kind of situation from blocking customers in the future.