On January 13, 2024, I purchased a tablet from Alibaba with order number 199058534001028684 for $618. Despite buying the product with trade assurance, it arrived in Istanbul on February 1, 2024, without any communication from the seller. I continuously tried to contact the seller for updates on my order. Later, I was informed that I would need to pay a total of $650, including customs duties and other fees, to receive the product in Turkey. As I didn't have the extra funds, I informed the seller that I couldn't accept the delivery and wanted to return the product. However, the seller offered no assistance. I then appointed Alibaba as a mediator (Alibaba Case Number: 100023030327). Instead of supporting the customer, Alibaba sided with the seller, leaving me stranded. They repeatedly asked me to provide evidence. I submitted all relevant information and documents as proof to Alibaba. Despite this, Alibaba extended the process and requested further evidence. I complied and uploaded additional proof. There's a universally accepted commercial rule that customers have the right to return a product. By disregarding my right to a refund, Alibaba favors the seller and prolongs the process, causing me distress. I demand a resolution to this matter.
I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...
On July 17, 2024, I placed an order for a detector through AliExpress. My order number is 1106367804891982. It has been over a year since I placed the order, yet I have neither received the product nor gotten a refund. In the past, when I experienced a similar issue, AliExpress refunded my payment ...
I ordered a Bluetooth microphone on Alibaba worth $36, with a $7 shipping fee. Upon arrival in Turkey, customs informed me that I would need to pay an exorbitant tax of ₺8,000-₺10,000, far exceeding the product's value. When I attempted to return the product, the seller refused to accept it, leavin...
On August 20, 2024, I canceled my AliExpress order (Order No: 1115211217075071). While AliExpress confirmed that the payment refund was approved, no refund has appeared in my bank account to date. My bank (Ziraat Bankası) informed me that I should resolve the issue directly with AliExpress, but sin...
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