I purchased a product from Alibaba priced at $31, but with shipping fees, the total jumped to $159. However, the product got stuck at Istanbul Airport customs, and I was asked to pay an additional $30 along with providing a notarized power of attorney for release.
I requested a refund from Alibaba, but my claim was denied. This entire process has been both frustrating and costly. I either want my product delivered without further charges or my money refunded immediately. I trusted Alibaba for a smooth transaction, but this experience has been highly disappointing. I expect this issue to be resolved promptly.
I purchased an electric motorcycle motor from Alibaba for $85, with an additional $67 for shipping, totaling $152. The product reached Istanbul customs, and I was informed by UPS that I needed to provide a notarized power of attorney for clearance. I paid 1,400₺ for the notary fees, only to learn th...
I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been stuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet. During this process, I contacte...
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I ordered a cell phone from Alibaba, but it wasn’t delivered to my address. Instead, it was seized at Sabiha Gökçen Airport customs in Turkey, and I’m unable to retrieve it. I requested a refund, but Alibaba has refused, and I haven’t been able to reach a Turkish customer representative for further ...
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