Alibaba Order Stuck in Customs — How to Get a Refund for Undelivered Products

Toygun
Alibaba
October 28, 2025 2:15 PM40

I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been stuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet.

During this process, I contacted Alibaba customer service, but I haven’t received any response. I’ve never experienced a similar issue before. The product was not under warranty, and I did not purchase any additional service package. I paid a total of $158 for the item.

Since my product has not been delivered, I am requesting a full refund of the $158 I paid.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Alibaba shipment was seized by customs, how should I resolve this with seller?

24 Complaint

Similar Complaints

AliExpress Car Part Not Delivered to Turkey, Refund Still Pending

Şule
Aliexpress
November 14, 2024 1:19 PM77

I purchased a car part from AliExpress, but the seller refused to ship it to Turkey, claiming the item is not eligible f...

1

Alibaba Didn’t Deliver My Order and Refused to Refund

Hayri
Alibaba
May 23, 2025 11:33 AM79

I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund,...