I am very disappointed with my experience on Alibaba. The platform allows vendors to mislead customers, and support isn't helpful for international buyers. I attempted to buy a $350 product, only to be hit with a $700 insurance fee from the vendor. This additional fee is unreasonable, and when I asked for assistance or a refund, I received no response. The site offers translation in most sections, but not in customer support, making it even harder to resolve issues. I am calling on Alibaba to address this problem, enforce fair practices among vendors, and ensure prompt support for buyers who encounter such issues.
I placed an order worth $600 on Alibaba.com, with an agreed shipping fee of $50, totaling $650. I was assured that no further payments would be required. However, I was subsequently asked to pay $1000 for insurance, which I did, after being promised there would be no further issues. Despite this, I ...
I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I ordered a product from AliExpress, but what I received was completely different from what was listed—and the quality is also far below expectations. When I tried to reach out for support, the seller kept replying with vague responses like “not understood”, avoiding any real solution. The bigger i...
The item I received does not match the details given on the platform, which is a shame. When I noticed this difference, promptly sent a return request because the seller had given me false information. AliExpress, on the other hand, turned down my return request, saying there was "insufficient infor...
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