Alibaba Transaction Fees Not Refunded

I am writing to express my dissatisfaction with recent charges incurred on my account for canceled orders. On 09.02.2024, I placed two orders through your platform, one with Credit Card Payment and the other with PayPal Payment, as follows:

Order with Credit Card Payment: 204562838501022443
Order with PayPal Payment: 204563062501022443

Shortly after placing these orders, I contacted the supplier to request cancellation (because they charged me extra fees), which they promptly confirmed. However, I was surprised to discover that I have been charged $82 USD in total for these canceled orders. I find it unreasonable to be charged for orders that were canceled the very next day, especially when no products were received.

I respectfully request a full refund of the $82 USD charged to my account. This includes the amount paid via Credit Card Payment, for which I have not yet received any refund. I expect the refunded amount to be returned to my original payment methods without any deductions. As a valued customer, I believe it is crucial for Alibaba to uphold fair and transparent practices. Charging customers for canceled orders without valid reason undermines trust and damages the overall user experience.

I appreciate your prompt attention to this matter and request that the refund be processed at the earliest convenience. If further information is needed from my end to facilitate this process, please let me know.